Personal Information We Collect
- Name and organization details
- Contact details
- Inquiry details
Privacy Policy
Privacy Notice and Data Protection Commitments
This policy explains what personal information AVITECH collects, why it is collected, and how it is protected.
Last updated: February 16, 2026
How We Use Information
- Respond to inquiries
- Support project planning and delivery
- Maintain compliance records
Data Sharing and Protection
- Limited internal access
- No sale of personal data
- Security controls to reduce unauthorized access
Data Categories and Retention
- Name and organization: Up to 12 months.
- Email and phone number: Up to 12 months.
- Service interest and message: Up to 18 months.
- Consent preferences: Stored as consent logs.
Data Protection Contact
For access, correction, deletion, or consent updates, use the Data Protection contact below.
- Email: ict@avitech.co.zw
- Phone: +263-24-2486625
- Address: Unit 3, 157 Citroen Road, Msasa, Harare
- Response SLA: 5 business days
Detailed Retention Periods
- Contact and quote form submissions: 12 months from the latest customer interaction.
- Technical scoping notes and project requirement messages: 18 months to support delivery continuity and warranty follow-up.
- Consent and preference logs: 24 months for compliance verification and audit reference.
- Operational email logs: 90 days for troubleshooting and abuse monitoring.
Your Rights and Request Process
- Request a summary of data submitted through contact forms.
- Request correction of inaccurate contact details.
- Request removal of submissions where no legal retention is required.
- Request updates to your consent preference records.
- Submit a request with your full name, organization, and email used on AVITECH forms.
- Specify the request type: access, correction, deletion, or consent update.
- AVITECH verifies request ownership before releasing or changing records.
- You receive a formal response within the stated service-level response period.
